Frequently Asked Questions
Everything you need to know about our curated vintage silver collection.
How do you verify the authenticity of your silver jewelry?
Every piece at Second Hand Silver is rigorously tested for purity. We look for hallmark stamps such as '925' for Sterling Silver and use professional acid-testing methods when marks are worn to ensure you receive genuine precious metals.
What kind of condition can I expect from pre-owned items?
Our collection consists of vintage and antique pieces. While we professionally clean and light-polish every item, some may show minor signs of wear or a natural patina that adds to their unique character. Detailed condition reports are provided in each product description.
Do you offer resizing services for rings?
To preserve the structural integrity and historical value of our vintage pieces, we do not offer in-house resizing. We recommend consulting a local specialist jeweler, or checking our detailed sizing guide before purchase.
What is your return policy for vintage jewelry?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unaltered condition with all Second Hand Silver security tags attached to qualify for a full refund.
How should I care for my second-hand silver pieces?
To maintain its shine, we recommend using a soft microfiber cloth. Avoid harsh chemicals, swimming pools, and perfumes. Storing your jewelry in a cool, dry place inside the provided anti-tarnish pouch will prevent natural oxidation.
Is your packaging eco-friendly?
Yes, in line with our sustainable mission, we use 100% recyclable and biodegradable packaging. Your jewelry will arrive in a reusable cotton pouch and a FSC-certified cardboard box.